REFUND & EXCHANGE POLICY

 

Return Window

You may return items within 14 days of receiving your order. To be eligible for a return, the item must be in its original condition, including any packaging, tags, and accessories.

 To start a return please use our Return Portal

Eligibility

To qualify for a return, items must be:

• Unused and in their original condition.
• Returned with all original packaging, tags, and accessories.
• No signs of damage or wear. 

Please note that personalized or custom items are non-refundable.

 

How to Initiate a Return

To initiate a return, please follow these steps:

1. Log Into Your Account: Sign in to your account on our website.
2. Initiate Return: Navigate to the order you wish to return and select the option to initiate a return.
3. Follow Instructions: Follow the on-screen instructions to complete the return process including selecting the items you wish to include in the return. 
4. Prepare Your Return: Pack the item securely to ensure a safe transit. 
5. Shipping: Attach provided label and ship the item back to us. Return shipping costs are the responsibility of the customer unless the item was incorrect or defective.

 

Inspection & Processing

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. This process typically takes 3-5 business days from receipt.

 

Refunds

If the return is approved:

• A full refund will be issued to the original payment method minus the shipping cost of the return label.
• You will receive a confirmation email once the refund has been processed.
• Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.

If the return is not approved:

• We will contact you with details about the condition of the item and any applicable deductions from your refund.
• You may request the item to be shipped back to you at your expense.

 

Return Shipping Costs

Return shipping costs are the responsibility of the customer and will be deducted from the total refund amount, except in cases where the item received was incorrect or defective. 

 

Non-Returnable Items

The following items are non-returnable:

• Personalized or custom-made items
• Items marked as final sale
• Products that have been used or damaged by the customer

 

Contact Information 

For any questions or to initiate a return, please contact our customer service team:

• Email: contact@theglassshelf.com
• Contact Form: Submit a Request through the Contact Page

 

Exchanges

At this time, we do not offer exchanges. If you wish to return an item, you may do so within 14 days for a refund and place a new order for the desired item

 

Stolen Package Claims

Please note that we are unable to cover stolen packages once they have been marked as delivered.

Once your order has been marked as delivered, we recommend keeping an eye on your delivery tracking to ensure safe receipt. In the unfortunate event of a stolen package, please contact your local police department and file a claim with the delivery carrier. We are happy to assist you in providing any necessary documentation for the claim.