You may cancel your order within 24 hours of purchase. Please contact our customer service team at contact@theglassshelf.com as soon as possible to process your request. Once the order has been processed and shipped, cancellations are no longer possible.

If your order has not yet been processed, we can update the delivery address. Please reach out to customer service immediately at contact@theglassshelf.com with your order number and the correct address. If the order is already in transit, address changes may not be possible.

You will receive a tracking number via email once your order has been processed and shipped. This typically occurs within 3 business days after placing your order. You can use the tracking number to monitor your package's progress.

Once your order is placed, it typically takes 3 business days to process. After processing, delivery usually takes 3 business days, depending on your location. Kindly note that delivery times may vary based on your specific location.

We offer standard and express shipping options. Delivery times and costs vary depending on your location and the chosen shipping method. You can select your preferred option at checkout.

At the moment, we do not ship overseas. We currently ship within the United States and are working to expand our shipping options in the near future.

We accept returns within 14 days of receipt for a full refund, provided the item is unused, in its original packaging, and accompanied by the original receipt. Please note that personalized items are non-refundable.

If a returned item is received and it is not in its original condition—meaning it shows signs of wear, damage, or is missing original packaging or accessories—we reserve the right to deny the return or issue a partial refund at our discretion. Please review our Return & Exchange Policy for full details.

To initiate a return, please follow these steps:

Log Into Your Account: Sign in to your account on our website.

Initiate Return: Navigate to the order you wish to return and select the option to initiate a return.

Follow Instructions: Follow the on-screen instructions to complete the return process including selecting the items you wish to include in the return. 

Prepare Your Return: Pack the item securely to ensure safe transit. 

Shipping: Attach provided label to the secure package and drop the package off with the carrier indicated on return label.

Kindly note that we typically provide complimentary shipping to customers with orders, however any potential return shipping costs will be deducted from the total refund amount except in cases where the item was incorrect or defective.

At this time, we do not offer exchanges. If you wish to return an unused item, still in its original package you may do so within 14 days for a refund and place a new order for the desired item.

Kindly note that we typically provide complimentary shipping to customers with orders, however any potential return shipping costs will be deducted from the total refund amount except in cases where the item was incorrect or defective.

A return label will be provided during the refund initiation process in your account portal.

Once we receive and inspect your returned item, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method, and you will receive a confirmation email once the refund has been processed.

To submit a claim for your order, simply log in to your account on our website and follow the instructions in the "Submit a Claim" section.

We review claims for packages that were not delivered or for items that arrived damaged. You may be asked to provide additional details, such as photos of the damaged item or confirmation of your delivery address, to help us process your request. Please note that we are unable to cover stolen packages once they have been marked as delivered.

All claims are subject to review and approval at the discretion of our company. We aim to review claims within 7 business days and we appreciate your patience during this process.

If you have any questions or need further assistance, our customer service team is always available to help.

Stolen Package

Once your order has been marked and as delivered, we recommend keeping an eye on your delivery tracking to ensure safe receipt. In the unfortunate event of a stolen package, please contact your local police department and file a claim with the delivery carrier. We are happy to assist you in providing any necessary documentation for the claim.

Each accessory comes with specific care instructions tailored to its material. Please refer to the care guide included with your purchase for the best practices to maintain the quality and longevity of your item.

Yes, all of our products are 100% authentic and crafted with the highest standards of quality and craftsmanship. Each item is carefully inspected before shipping to ensure it meets our rigorous quality standards.

At this time, we do not offer customization or personalization services. However, we are actively working on adding this feature in the near future. Feel free to notify us of your desired request and stay tuned for updates on when this service will become available.

No, our sunglasses are not made of plastic. They are crafted from premium acetate, a high-quality material known for its durability, comfort, and luxurious finish.

Our products are made from high-quality materials, including premium leather, metals, and fine fabrics. You can find more detailed information about the materials used in the product description.

Currently, we do not offer prescription services for our eyewear. However, we are working on incorporating this feature in the near future. Please check back for updates on when prescription options will be available.

Our sunglasses are equipped with UV400 lenses, providing 100% protection against harmful UVA and UVB rays. This ensures that your eyes are fully shielded from the sun’s damaging effects, allowing you to enjoy stylish eyewear with complete peace of mind.

We love hearing from our customers! If you have any suggestions, ideas for products you'd like to see, or feedback, please feel free to share them with us through our contact form. Your input is valuable to us as we continue to grow and improve our offerings.

We accept all major credit cards and payments through Shop Pay. All transactions are encrypted to ensure your payment information is protected.

Yes, your security is our top priority. We use industry-standard encryption technology to protect your payment details and ensure a safe shopping experience.

Currently, we accept one payment method per transaction. If you believe you have a special order and wish to use multiple payment methods, please contact our customer service team for assistance.

We are always excited to explore new collaboration opportunities. If you are interested in partnering with us or have a collaboration proposal, please reach out through our contact form with details about your proposal and any relevant information. We review all inquiries and will get back to you if there’s a potential fit.

Stay connected and keep up with our latest updates, new product launches, and behind-the-scenes content by following us on social media. We are constantly expanding, but for now you can find us on:

• Instagram: @theglassshelf
• Twitter: @realglassshelf

Tag us and use hashtags #verrenoire #theglassshelf #diamondstandard to share your experiences and for a chance to be featured + win exclusive giveaways.